Refund Policy

Last updated: April 2026

Welcome to Malda Turf. By making a booking on our platform, you agree to the following terms regarding refunds and cancellations.

No Refund Policy

At Malda Turf, we maintain a strict No Refund policy. Once a slot is booked and the payment is confirmed, no refunds will be issued under any circumstances, including but not limited to:

The player/team failing to reach the venue on time.
Inability to play due to personal reasons, health issues, or injuries.
Reduction in the number of players.
Mistakes made during the booking process (e.g., selecting the wrong date or time).

User-Side Rescheduling

We do not offer a self-service or requested rescheduling option for any personal reasons. If a player is unable to attend their booked slot, the booking will be considered a "No-Show", and the amount paid will be forfeited.

Turf-Side Issues (Weather & Technical)

The only exception to our policy is if the turf is deemed unsuitable for play due to:

Extreme weather conditions or natural disasters.
Technical failures (e.g., floodlight failure, maintenance issues).
Unforeseen government-mandated closures.

In such cases, we do not provide a cash refund. Instead, we offer the option to Reschedule your booking.

Rescheduling Process & Pricing

To reschedule due to a turf-side issue, please follow these rules:

You must contact Malda Turf management directly to arrange a new slot.

Pricing Rules

If the new slot price matches your original payment, the reschedule is free.
If you choose a slot with a higher tariff (e.g., moving from a weekday morning to a weekend night), the difference in amount must be paid by the user.
No refunds or credits will be given if the new slot is cheaper than the original.

Contact Information

For queries regarding bookings affected by technical or weather issues, please contact us at:

By booking a slot on Malda Turf, you acknowledge and agree to the terms outlined above.